As far as using the software I found it very easy to use and navigate. You first start choosing your Avatar. An Avatar here is a cartoon business characters, 3D imagery, animals, and green screen. Green screen allows you to be able to use spokespersons that you upload or a recording of yourself. This presents a wide range of choices covering most situations.
In the next step you tweak the Avatar’s association with your logo, whether it’s on their shirt, clipboard, or bag they are carrying. You also get to tweak the chat box colors to match your website and avatar. They even have a way that you have full control of tweaking these colors with a special custom color selection. So far so good but it is the chat technology I think that really takes this to a level never seen before.
The visitors on your web page have to recognize that a real-time conversation is the fastest way to communicate with you. Let them know that you prepare to respond. You can make use of different messages over your chat box. For instance: "Hey there, we are right here and also ready to answer your concerns!" Be initial. Examine your messages and also select the most effective one.