Developed by one of the leaders in the AI space, IBM, Watson Assistant is one of the most advanced AI-powered chatbots on the market. Pre-trained with content from your specific industry, Watson Assistant can understand your historical chat or call logs, search for an answer in your knowledge base, ask customers for more clarity, direct them to human representatives, and even give you training recommendations to hone its conversational abilities.
In today`s advanced technological world, traditional working concepts such as going office regularly applies no more. More and more businesses nowadays are giving their employees flexibility of remote working i.e. Working from anywhere. This helps businesses in reduced costs, better productivity and helps employee in managing work life balance. Various tools like R-HUB web conferencing servers. webex, gomeetnow. gotomeeting etc. are used by businesses globally for remote workforce management.
Even if a company gets only the same levels of productivity, efficiency and morale, the company still benefits from the virtual worker. When employees are responsible for their own housing, costs for the enterprise immediately go down, according to Forbes. This is true even of the biggest companies in the world. Aetna stopped paying for 2.7 million square feet of floor space ($78 million) when it created 14,500 virtual jobs for 35,000 employees. American Express reported savings of $10 million when it began its virtual work programs.
GlobeSmart ProfileSM Debrief: Aperian Global offers GlobeSmart, the industry’s leading online cultural intelligence resource for improved cross-cultural understanding. This program will help business professionals leverage the GlobeSmart online learning tool and use cultural intelligence to work globally. Learning objectives include gaining knowledge into common behaviors influenced by culture, learning to overcome cultural gaps, and more. The GlobeSmart Profile is an online cultural inventory that allows users to learn about their own unique working styles, while also providing them with advice about working successfully with colleagues and people from other cultures. The profile is available in 13 languages.

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A decision-making tool. Sometimes teams struggle to come to a decision, and this is especially true in the virtual setting. A helpful decision-making tool can alleviate the stress that comes with making difficult decisions, because it will allow team members to easily vote, tally the results, and present everyone with the final outcome. Loomio and Tricider are helpful decision-making tools that allow members to vote and quickly understand the likely outcome.
Driving Team Performance: This program is specifically designed for teams that have been together for six months or more. It includes an in-depth assessment and unique benchmarking activities to monitor progress. You will receive internal and external feedback about how to improve your team, as well as specific feedback for the team leaders. The team will be given time to create an actionable plan for improvement. Focus points include developing a shared vision, skill building to improve areas of weakness, and more.

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Increase cross-cultural awareness. People involved in global teams should know and understand the challenges that come with communicating across cultures. For example, an American multinational oil and gas corporation wanted to ensure their non-Iraqi employees were equipped with the cultural knowledge and skills needed to succeed in the Iraqi context. Aperian Global worked with corporation leaders and local Iraqis to design a workshop for multinational employees assigned to Iraq, and it was offered in the US and the Middle East. A pre-departure workshop was also created for employees traveling to Iraq. It addressed issues such as safety, security, and health, as well as business and cultural topics. The workshops gave leaders and employees the information, skills and confidence needed to successfully collaborate and conduct business across cultural boundaries.
Virtual work or telecommuting requires self-discipline, motivation and a tremendous amount of focus. Individuals who do their best work independently are often the happiest with telecommuting than workers who need to have regular contact with others. The managers who supervise telecommuters bear a large responsibility as well. Managing employees remotely can be very challenging, and it is ultimately the manager's responsibility for determining which of their employees demonstrate the necessary skills and traits for performing successfully in a remote location.
Ruth Mayhew has been writing since the mid-1980s, and she has been an HR subject matter expert since 1995. Her work appears in "The Multi-Generational Workforce in the Health Care Industry," and she has been cited in numerous publications, including journals and textbooks that focus on human resources management practices. She holds a Master of Arts in sociology from the University of Missouri-Kansas City. Ruth resides in the nation's capital, Washington, D.C.

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