There are pros and cons of working from home. Every organization is unique — what may work for one may not work for another — but society is advancing in a way that’s leading to more virtual teams and opportunities to work remotely. Once a company decides to implement work from home policies, it’s wise to consider the possible roadblocks to success.
“Burnout” is a phrase that’s thrown around so often it’s lost some of its impact. Yet any entrepreneur or CEO who’s experienced burnout knows just how debilitating it can be. So how do you avoid it? Many will agree that the first step is delegation. Ensuring there are other hands to pick up tasks that you just don’t have enough hours to do. When you begin delegating to a virtual assistant it’s like paying money into a bank of time and energy. That you can easily reclaim, ensuring your account doesn’t run on empty.
But even though most chatbots can handle moderately sophisticated conversations, like welcome conversations and product discovery interactions, the if/then logic that powers their conversational capabilities can be limiting. For instance, if a customer asks a unique yet pressing question that you didn’t account for when designing your chatbot’s logic, there’s no way it can answer their question, which hangs your customer out to dry and ultimately leaves them dissatisfied with your customer service.
Ruth Mayhew has been writing since the mid-1980s, and she has been an HR subject matter expert since 1995. Her work appears in "The Multi-Generational Workforce in the Health Care Industry," and she has been cited in numerous publications, including journals and textbooks that focus on human resources management practices. She holds a Master of Arts in sociology from the University of Missouri-Kansas City. Ruth resides in the nation's capital, Washington, D.C.