You have probably found out about this sales technique currently. An online conversation is very practical for upselling. Specifically currently when your possible consumer is not sure which variant of your item is the right one for him. You can simply expose him to the choice he didn't consider. Anyway do not be too consumed with attempting to sell. Offer just helpful suggestions.
We ordered two of these for christmas. It said wait 2-3 weeks for delivery. After almost three weeks I checked online with my order number to find out the order was cancelled 2 days after I ordered, and was never notified! When my wife called customer service she was told that they had stopped making them. However, their website is still up taking orders, and come to find out this has been going on since 6 months ago!
The visitors on your web page have to recognize that a real-time conversation is the fastest way to communicate with you. Let them know that you prepare to respond. You can make use of different messages over your chat box. For instance: "Hey there, we are right here and also ready to answer your concerns!" Be initial. Examine your messages and also select the most effective one.