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In the next step you tweak the Avatar’s association with your logo, whether it’s on their shirt, clipboard, or bag they are carrying. You also get to tweak the chat box colors to match your website and avatar. They even have a way that you have full control of tweaking these colors with a special custom color selection. So far so good but it is the chat technology I think that really takes this to a level never seen before.
One of the basic problems for online websites that are marketing anything whether it is a product or service or both is communication and being able to help the customer in their decision making process. With the growing demand in online marketing, customers are looking for a quick and easy way to get their browsing and purchasing done. Most customers are turned off by automated phones, or phones that put you on hold for years. Customer support and help especially in making their purchase has become paramount. Therefore tools are needed to bring this about. I believe after testing ChatterPal that the creators have solved a very important customer relational problem and have done it with automation.
As you can see above you have several choices, you can ask a question, a yes or no decision question, which can branch out into multiple yes/no questions. You can allow persons to have choices and hit different buttons, you can provide a url to go to, along with uploading pictures, and even videos right into the chat stream. If you look above where the red x’s are you can see that there are two statements, and you can add more. This is where the chat typist will type several messages back to back. Somehow the chat in real time makes it look like it’s a person typing. Very impressive here.
The visitors on your web page have to recognize that a real-time conversation is the fastest way to communicate with you. Let them know that you prepare to respond. You can make use of different messages over your chat box. For instance: "Hey there, we are right here and also ready to answer your concerns!" Be initial. Examine your messages and also select the most effective one.