I do a great deal of e-mail, a great deal of interactions, I make use of hotkeys and you can do this in a lot of different methods. Much of the various live conversation software program around support a hotkey application or you can utilize a software program like a ChatterPal I believe there may be a Windows edition yet on a Mac which lets you establish faster ways for frequently asked inquiries as well as reactions.
Cons:  Quite frankly, I didn’t see too much and I usually find problems pretty quickly. I guess if there was anything, it would be to provide a means to tweak the chatterpal for mobil phone use for it’s size and placement, as the dimensions are different on a phone as per a desktop. Perhaps more ChatterPal Avatars like a professor, or a crazed out scientist, but their set of Avatars was pretty good as it is.
As you can see above you have several choices, you can ask a question, a yes or no decision question, which can branch out into multiple yes/no questions. You can allow persons to have choices and hit different buttons, you can provide a url to go to, along with uploading pictures, and even videos right into the chat stream. If you look above where the red x’s are you can see that there are two statements, and you can add more. This is where the chat typist will type several messages back to back. Somehow the chat in real time makes it look like it’s a person typing. Very impressive here.
ChatterPal combines industry leading features like Unlimited smart chat  automation, talking 3D avatars, text-to-speech, one-click translation and a whole lot more to instantly skyrocket your leads, sales and profits using artificial intelligence! People who have seen this technology in action are calling it a “game-changer”, “pattern interrupt”, “revolutionary”, “groundbreaking” technology.

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