A decision-making tool. Sometimes teams struggle to come to a decision, and this is especially true in the virtual setting. A helpful decision-making tool can alleviate the stress that comes with making difficult decisions, because it will allow team members to easily vote, tally the results, and present everyone with the final outcome. Loomio and Tricider are helpful decision-making tools that allow members to vote and quickly understand the likely outcome.
Developed by one of the leaders in the AI space, IBM, Watson Assistant is one of the most advanced AI-powered chatbots on the market. Pre-trained with content from your specific industry, Watson Assistant can understand your historical chat or call logs, search for an answer in your knowledge base, ask customers for more clarity, direct them to human representatives, and even give you training recommendations to hone its conversational abilities.
Virtual work or telecommuting requires self-discipline, motivation and a tremendous amount of focus. Individuals who do their best work independently are often the happiest with telecommuting than workers who need to have regular contact with others. The managers who supervise telecommuters bear a large responsibility as well. Managing employees remotely can be very challenging, and it is ultimately the manager's responsibility for determining which of their employees demonstrate the necessary skills and traits for performing successfully in a remote location.
Estimates claim that about 2.8% of the global workforce works from home at least half of the time. Although this number seems low at first glance, consider the fact that the number of people who work from home has increased 103% since 2005. There’s no denying that there is an upward trend of work-from-home flexibility in society today — and this trend does indeed come with many benefits, such as the following:
Depending on where you live, one of the first places to start is the US Small Business Administration, the Government website for Industry Canada or whatever small business agency your country has to provide resources. It is important to understand the specific business regulations and legalities to becoming a business owner in your own country. The International Virtual Assistant Association is another online resource for virtual assistants. The following qualities are important if you want to become a virtual assistant.
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More and more businesses are taking steps to reduce their impact on the environment, and renting virtual office space is one of the best ways to do so. Beyond the obvious reason of no air pollution being created from driving to the office, a virtual space will also cut down on the amount of waste being produced as all business will be done digitally.
A virtual assistant is either self-employed or an employee working offsite in a home office. Virtual assistants are considered independent contractors instead of employees for a company. Due to this status, the client does not take any taxes out of the pay compensated to the VA. Such assistants are responsible for paying in their own quarterly tax payments, as well as obtaining their own independent contractor’s insurance and medical benefits. Virtual Assistants can work independently or as an employee of a multi-VA firm. VA clients can include small businesses, corporate offices, medical practices and entrepreneurs. According to statistics, it is estimated that there are approximately 25,000 virtual assistants worldwide and that number is growing daily. (Source: Wikipedia)
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Using a virtual office allows for greater work-life balance. Working long hours in the office environment can be a major source of stress for employees. With a virtual office, employees can have a greater work-life balance; they are able to more quickly transition from work back to their family life. Working remotely allows for less of the stress associated with office environments.
There are pros and cons of working from home. Every organization is unique — what may work for one may not work for another — but society is advancing in a way that’s leading to more virtual teams and opportunities to work remotely. Once a company decides to implement work from home policies, it’s wise to consider the possible roadblocks to success.
Developed by Zendesk, a customer service platform that started in Copenhagen, Answer Bot is designed to help companies create customer relationships that are more personal and productive. Businesses can customize Answer Bot to answer and assist customers that visit their website without having to develop a customer service bot from scratch. When Answer Bot is unable to answer a customer's request, customers are redirected to one of the businesses' support agents.
Engaging Virtual Meetings: If you’re interested in learning the skills needed to host and facilitate successful virtual meetings, you will find this program useful. It covers the four fundamental skills of virtual facilitation, information on how to properly prepare for meetings, and how to properly prepare for future meetings. The program was created for business professionals of any level.